APPENDIX B:

Information Technology Policies

Personal Computer Support Policy
1.           The Emory Law Information Technology Department (“EL IT”) provides limited assistance with student computers. Because of variations in computer systems and installed software, EL IT will only spend a maximum of two hours per incident on student computers.
2.          EL IT does not provide assistance with personal computers owned by faculty or staff or other non-students.
3.          EL IT does not do hardware repairs or replacements. Users should contact the manufacturer regarding hardware repairs or visit a third-party IT support service.

Student Personal Computer Support Agreement
1.           By submitting his or her personal computer to EL IT for assistance, student agrees to the following terms:
a.          The student must be currently enrolled and the owner of the personal computer submitted for diagnosis and repair.
b.          The student assumes all risk of loss from any and all causes or in any way related to or resulting from the repair or service by EL IT.
c.           The student acknowledges that he or she has backed up any and all data before relinquishing the personal computer to EL IT.
d.          Upon request, the student must provide any relevant and official recovery or operating system software for reinstallation, as well as information such as passwords, serial numbers, and the like.
e.          Student agrees to work cooperatively with EL IT to resolve the issue.
f.           EL IT will not work on computers with unlicensed software installed.
g.          The student agrees to put the personal computer into an English-language mode at the request of EL IT.
h.          Any antivirus software other than the university-provided antivirus software may be removed, regardless of whether it was previously purchased by the student. The University-provided antivirus may be installed and updated.
i.            If the problem is related to Microsoft Office, EL IT may remove and reinstall Office applications, regardless of whether they were previously purchased by the student.
j.            Software deemed to pose a security risk may be removed, in the sole discretion of EL IT.
k.          Any third-party firewall application will be uninstalled, and an operating system supplied firewall may be activated.
l.            A suite of freely usable anti-spyware/malware and maintenance software may be installed on the student’s computer.
m.        EL IT, at any point and in its sole discretion, may decline to continue to attempt to resolve the issue when further efforts appear fruitless, or when the student is not able to cooperate in resolving the issue.
n.          Computers will be attended to in the order in which they are received.

Non-Computer Device Support Policy
1.           EL IT will spend a maximum of 30 minutes assisting faculty, staff, and students with cellphones, tablets, and other non-computer devices.
2.          Support for non-computer devices is limited to assisting in getting devices connected to the Emory wireless network and helping with configuring Emory email.

Computer Labs
1.           There is a computer lab located on the second floor of the library.
2.          Use of the lab is limited to current Emory School of Law (“ELS”) students, faculty, staff, and guests (“users”). Use by other persons is prohibited.
3.          Lab computers may not be saved or reserved in advance for individual use. Staff members are authorized to make any computer that is unattended for more than fifteen minutes available to another user.
4.          Users may not tamper with the lab printers or attempt to add paper or toner.

Emory Law-Provided Computers
Emory Law IT provides various computers in the classrooms and in other spaces throughout the law school and in the computer lab and other spaces (“law school computers”). The following provisions apply to those computers, wherever located:
1.           Users may not install any software program or utility on any law school computer nor tamper with, alter, copy, or delete any software program or utility from any law school computer.
2.          Files saved to law school computers are subject to deletion without notice. Users are responsible for saving their data to USB memory devices or to online services such as OneDrive.
3.          In the event of problems with law school computers, users should seek help at the EL help desk on the second floor of the library. Alternatively, users should visit http://help.emory.edu/ or email lawhelp@emory.edu for help.

General Policies

1.           Misuse of computer or network resources, including but not limited to: use of another individual's identification or password; using computer or network resources to send anonymous, obscene, unwanted, harassing, or abusive messages; using computer or network resources in violation of copyright laws; use of computer or network resources to interfere with the normal operation of the university computer system; or any other violation of policies established by the Library & Information Technology (LITS) or Emory University is prohibited.
2.          Violation of any of these policies may result in:
a.           Removal of inappropriate material from the relevant IT resources;
b.          Suspension or termination of access;
c.           Disciplinary actions (up to and including termination of employment) in accordance with applicable university policy;
d.          Civil or criminal prosecution.